Shipping Policy
Shipping Policy
INTERNATIONAL SHIPPING:
We do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is provided to us.
APPROXIMATE SHIPPING TIMES (does not include weekends/public holidays):
a) USA: ~7 to 16 business days (tracking system available)
b) Rest of the World: ~5 to 10 business days (tracking system available varies)
Delayed Delivery:
In very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we cannot control shipping times or unexpected delays that may occur en-route. We seek your understanding and patience should this happen. In such cases, we will ship out a new package if there are no tracking updates for more than 30-60 business days. This may be especially true during busy holiday seasons (November to December), promotions, or other instances.
PROCESSING TIME VS SHIPPING TIME:
Please note that processing time (4-6 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 4-6 business days to be fully processed (checked, packed, forwarded to logistics, and sent to the post office). After processing, our shipping company will then pick up your package. An email with your online tracking information will be available on our website.
Processing Time:
In very rare instances, processing time may take longer than the stated expected time frame. During busy periods such as holidays or promotions, processing time might be extended. We do our best to deliver as quickly as possible and appreciate your patience during such events.
CANCELLING AN ORDER:
Once an order is placed, we are unable to cancel it after 30 minutes as your order might have already been processed. Please email us at (Sparkkshop1@gmail.com) as soon as possible if you wish to cancel an order that you have just made.
UNCLAIMED ORDERS:
We are not responsible for packages returned to us as refused, unclaimed, undeliverable, or due to incorrect or insufficient addresses. If you notice an incorrect or insufficient address when receiving the confirmation email, email us back as soon as possible at (Your store’s email) with the updated details. Once we process the order, we are not able to change the address and are not responsible for incorrect or insufficient addresses.
REFUND POLICY:
We typically do not offer refunds on products, as we provide shipping times and product descriptions on each product page. It is the customer’s responsibility to review this information before making a purchase. However, if your product is damaged, you may send us clear evidence through photos of the product, packaging, and your customer information so our team can address the issue accordingly.
CUSTOMS / DUTY FEES:
Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, please note that, in rare cases, customs agents may delay the delivery of some packages.
SEPARATE PACKAGES:
In some instances, an order may be split into different packages for the following reasons:
- Certain items may be on back order
- Weight restrictions imposed by the post office
- Different designers/warehouse locations (we work from multiple warehouses to offer the best selections at affordable prices)
HOLIDAY SEASON:
Due to high sales volume during October, November, and December, please be patient as shipping times may take longer than expected. Our customers are important to us, and we strive to make you happy. While shipping times may be extended during this period, we guarantee that your goods will arrive, and we appreciate your continued loyalty.
Thank you.